Partners Behavioral Health Management contracts with Vaya Health to perform credentialing activities for Partners providers.  Vaya Health utilizes a single portal for all credentialing activities.  Through the single portal, Vaya Health processes all of the applications and documents for both MCOs.

All credentialing requests to Vaya Health should be initiated by submitting the appropriate form as indicated below. Instructions for submission are included on each of the forms.

IMPORTANT: All notices are sent to the primary/credentialing contact identified by the applicant. If this or any other information is incorrect, your application could be delayed or denied.

Questions about the credentialing process should be directed to (855) 432-9139 or credentialingteam@vayahealth.com

Documents and Forms can be submitted via email to credentialingteam@vayahealth.com or through the US Postal Service:

Credentialing Team
Vaya Health
200 Ridgefield Court
Suite 206
Asheville, NC 28806
Fax: (828) 225-2796

I am a(n)… I want to… I should…
  • In-Network Provider Agency
  • Out-of-Network Provider Agency
  • Independent Practitioner Not Employed by an In-Network Agency
  • Request nomination for application with one or more MCO
  • Request a new site or service
  • Request a change of address
Visit the appropriate MCO website and complete the Nomination form.

  • Licensed Practitioner Employed by an In-Network Agency
  • Request initial credentialing with one or more MCO
  • In-Network Provider Agency
  • Licensed Independent Practitioner In-Network
  • Request updates or changes
  • Remove a licensed practitioner currently credentialed with my agency
  • Hospital 
  • Request contract with one or more MCO
  • Register additional licensed practitioners with one or more MCO
I am a(n)…
  • In-Network Provider Agency
  • Out-of-Network Provider Agency
  • Independent Practitioner Not Employed by an In-Network Agency
I want to…
  • Request nomination for application with one or more MCO
  • Request a new site or service
  • Request a change of address
I should…
Visit the appropriate MCO website and complete the Nomination form.

I am a(n)…
  • Licensed Practitioner Employed by an In-Network Agency
I want to…
Request initial credentialing with one or more MCO
I should…
I am a(n)…
  • In-Network Provider Agency
  • Licensed Independent Practitioner In-Network
I want to…
  • Request updates or changes
  • Remove a licensed practitioner currently credentialed with my agency
I should…
I am a(n)…
  • Hospital Out-of-Network
I want to…
Submit application for contract with one or more MCO
I should…
I am a(n)…
  • Hospital In-Network
I want to…
Register additional licensed practitioners with one or more MCO
I should…

Call 1-800-849-6127 toll free 24/7 to obtain services and support for mental health, developmental disabilities and substance abuse. Members can request materials in Spanish or English.

Llamar al número gratuito 1-800-849-6127 24/7 para obtener servicios y apoyo a la salud mental, discapacidades de desarrollo y abuso de sustancias. Los miembros pueden solicitar materiales en español o Inglés.