Innovations Member And Family Handbook

Our Innovations Waiver Member Handbook is a guide for waiver participants and their families. It explains what services and supports are available through the Innovations Waiver and the rights that you have as a participant in this program.

Innovations Handbook [English]
Innovations Handbook [Spanish]

Use this handbook to learn more about: 

  • The NC Innovations Waiver
  • Innovations Waiver services and supports
  • Your plan of care
  • Individual and Family-Directed Services (Employer of Record, Agency with Choice models)

If you have questions about the handbook, need to request a printed copy, a copy in Spanish or other languages, or a copy in large-print or other alternate formats, call Member and Recipient Services at 1-800-962-9003 (TTY 711) Monday through Saturday, 7 a.m. to 6 p.m. 

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member and Recipient Services Line at
1-800-962-9003