Our Innovations Waiver Member Handbook is a guide for waiver participants and their families. It explains what services and supports are available through the Innovations Waiver and the rights that you have as a participant in this program.
Use this handbook to learn more about:
- The NC Innovations Waiver
- Innovations Waiver services and supports
- Your plan of care
- Individual and Family-Directed Services (Employer of Record, Agency with Choice models)
If you have questions about the handbook, need to request a printed copy, a copy in Spanish or other languages, or a copy in large-print or other alternate formats, call Member and Recipient Services at 1-800-962-9003 (TTY 711) 7 a.m. to 6 p.m., Monday – Saturday.