Contact Us
Call our Behavioral Health Crisis Line at 1-800-849-6127 if you or someone you know needs help in a crisis. Our trained professionals are available to take your call 24 hours a day, seven days a week.
If you are hearing impaired, call Relay NC at 711.
If you’d like to get help in person, visit one of our Walk-In Centers.
For general information or help with a question or complaint.
1-800-962-9003 or TTY 711
7 a.m. to 6 p.m., Monday – Saturday, including holidays
For anyone living in our region who needs crisis help or support.
1-800-849-6127 or TTY 711
24 hours a day, seven days a week, including holidays
For Vaya Total Care (Medicaid Tailored Plan) Inquiries
For help with physical health questions and concerns.
24 hours a day, seven days a week, including holidays
For help with questions about pharmacy benefits.
7 a.m. to 6 p.m., Monday – Saturday, including holidays
To make a reservation with Modivcare for transportation services.
1-888-621-2084 or TTY 1-866-288-3133
7 a.m. to 6 p.m., Monday – Saturday
Additional Contact Information
For general information or help with a question or complaint.
8:30 a.m. to 5 p.m., Monday – Friday
7 a.m. to 6 p.m., Monday – Saturday, including holidays
For assistance with legal inquiries, legal documents, subpoenas, public record requests, or other requests related to legal or compliance issues.
1-800-893-6246, ext. 5280
legalandcompliance@vayahealth.com
Fax: 828-252-9584
To report fraud and abuse.
24 hours a day, seven days a week, including holidays
legalandcompliance@vayahealth.com
Submit your concern anonymously via EthicsPoint.
Please visit our Media Center