Contact Us
Call our Behavioral Health Crisis Line at 1-800-849-6127 if you or someone you know needs help in a crisis or information about local services. Our trained professionals are available to take your call 24 hours a day, seven days a week.
If you are hearing impaired, call Relay NC at 711.
If you or someone you know needs immediate medical attention or is experiencing a life-threatening situation, call 911.
If you’d like to get help in person, visit one of our walk-in centers.
Member and Recipient Service Line
For general information or help with a question or complaint
Phone: 1-800-962-9003 or TTY 711,
7 a.m. – 6 p.m., Monday – Saturday, including holidays
Behavioral Health Crisis Line
Anyone living in our region can call our toll-free, 24/7 Behavioral Health Crisis Line
Phone: 1-800-849-6127 or TTY 711, 24 hours a day, 7 days a week, including holidays
Nurse Advice Line
For physical health questions and concerns
Phone: 1-800-290-1623 24 hours a day, 7 days a week, including holidays
Provider Support Service Line
Phone: 1-866-990 9712, 7 a.m. – 6 p.m., Monday – Saturday, including holidays
Email:
provider.info@vayahealth.com
Legal Inquiries (Office of General Counsel)
For assistance with legal inquiries, legal documents, subpoenas, public record requests, or other requests related to legal or compliance issues
Phone: 1-800-828-225-2785, ext. 5280
Email: legalandcompliance@vayahealth.com
Facsimile: 828-252-9584
Mailing Address: 200 Ridgefield Court, Suite 218, Asheville, NC 28806
Pharmacy Service Line
For questions about pharmacy benefits
Phone: 1-800-540-6083, 7 a.m. – 6 p.m., Monday – Saturday, including holidays
Business Calls and General Inquiries
Phone: 828-225-2785 , 8:30 a.m. – 5 p.m., Monday – Friday
1-800-893-6246, 8:30 a.m. – 5 p.m., Monday – Friday
News Media Questions
Please visit our Media Center
Non-Emergency Medical Transportation (NEMT)
To make a reservation with Modivcare for transportation services
Phone: 1-888-621-2084 or TTY 1-866-288-3133, 7 a.m. – 6 p.m., Monday – Saturday
Avesis Customer Service Line
For questions and information about vision services
Phone: 1-866-889-4457
Vaya Health Confidential Compliance
To report fraud and abuse
Phone: 1-866-916-4255 (24/7)
Email: legalandcompliance@vayahealth.com
Submit your concern anonymously via EthicsPoint.