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Vaya Total Care
Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan
Medicaid Services
For Medicaid Beneficiaries in NC with serious behavioral health, I/DD, or TBI conditions.
How to Access Services
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Member Handbook
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State-Funded Services
Residents in NC with no insurance, or not enough insurance, with behavioral health needs.
Access to Care
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How to File a Complaint
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NC Medicaid Direct
NC Medicaid Direct Services
For Medicaid beneficiaries not enrolled in a health plan and have a mental health disorder, substance use disorder, I/DD, or TBI.
Member Handbook
How to Access Services
Find a Provider
Appeals
Grievances
Special Programs and Supports
Member Rights and Responsibilities
Member and Recipient Service Line:
1-800-962-9003
(Mon-Sat, 7 a.m. to 6 p.m.)
Understanding the Plan
Learn about the NC Medicaid Direct plan, benefits, and your rights.
View Member Handbook
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Innovations Member and Family Handbook
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Care Management
Care Managers help members create a personalized care plan based on their individual needs to give them more control over their health and wellness.
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Explore resources like walk-in centers, community resources, or general health and wellness content. Explore free or low-cost resources related to housing, work, transportation, food, and other social supports in your area that you can use.
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Contact
Need help?
Call our Member and Recipient Service Line at 1-800-962-9003 to check eligibility and access available services. We’re eager to help you receive the care you need.
Call our Member and Recipient Service Line
Contact Us
Member and Recipient Service Line:
1-800-962-9003
(Mon.-Sat., 7 a.m. – 6 p.m.)
Behavioral Health Crisis Line:
1-800-849-6127
(24 hours a day, 7 days a week)
Pharmacy Service Line:
1-800-540-6083
Nurse Line:
1-800-290-1623
Provider Support Line:
1-866-990-9712
General Inquiries:
1-800-893-6246
Vaya Health Confidential Compliance
(Fraud, Waste and Abuse)
24-hour hotline:
1-866-916-4255
Report fraud, waste, and abuse via EthicsPoint
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Vaya Offices
Provider Central
Find A Provider
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Member and Recipient Portal
Behavioral Health Crisis
1-800-849-6127
24 hr
Member & Recipient Line
1-800-962-9003
Mon-Sat, 7a-6p
« All Events
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Back to School Bash – Granville County
September 5, 2024
@
10:00 am
–
2:00 pm
Vaya Health Asheville
828-225-2785
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