Talk to a trained professional any time, day or night. Call Vaya Health’s toll-free, 24/7 Behavioral Health Crisis Line at 1-800-849-6127 if you or someone you know is experiencing a crisis. The Member and Recipient Service Line is also available at 1-800-962-9003 (Mon. – Sat., 7 a.m. – 6 p.m.) if you are seeking general information and/or resources about mental health, substance use or intellectual/developmental disability services.
Please note: If you have a medical or life-threatening emergency, call 911 or go to a hospital emergency department immediately. For individuals who are hearing-impaired, dial 711 to reach NC Relay.
Every day, we help people seeking care for the first time. We help people returning to treatment and those calling on behalf of a loved one. We work closely with healthcare providers to promote quality services that are available to you when you need them.
Crisis assistance is available to all callers, 24 hours a day. Appointments for routine care are available to individuals who receive Medicaid and people without health insurance in our region.
These services and supports better prepare members to successfully manage their lives and their recovery.
Need help in a crisis?
Are you or is someone you know experiencing a crisis? The good news is that there are several ways to get help.
How are you feeling?
All health starts with mental health. Take a free online screening to see if you or someone you care about should connect with a mental health professional.