For Youth and Families

Youth and families are at the core of System of Care. As families identify their strengths, needs, and goals, they work in partnership with child and family-serving agencies, as well as their own support systems, health care providers, and other community organizations. This collaborative approach promotes shared responsibility and success. Whether it’s participating on an individual youth or family’s team, or a state-level policy-making committee, the youth and family voice plays a central role in System of Care, and cooperation among all parties is critical.

What Are Child and Family Team (CFT) Meetings?

At CFT meetings, family members connect with others to create a plan that aligns with the child and family’s strengths, needs, and goals.

  • CFT meetings are held monthly, or more frequently as needed.
  • CFT meetings are led by a facilitator and include the youth, parents or caregivers, extended family members, and the family’s health care providers. Meetings can include people who support the family without receiving payment, such as friends, neighbors, coaches, mentors, pastors, coworkers, and teachers. These people are called natural supports.
  • Meeting agendas and minutes help participants keep track of goals, needs, and action steps.

Where can I find more information about common terms and acronyms?

Navigating mental health systems can be challenging, especially with the abbreviations and acronyms that are often used. You should always feel comfortable asking your team to explain any unfamiliar acronym or abbreviation. The North Carolina Department of Health and Human Services (NCDHHS) offers a list of Frequently Used Acronyms. The Vaya Health Member and Caregiver Handbook also includes a section on key words that it contains.

What are other ways to make my family’s voice heard?

Family and youth voices are at the center of System of Care, both on a personal and community level. There are several ways to have your voice heard and your concerns represented. These include:

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member and Recipient Services Line at
1-800-962-9003