Contact Us

Call our Behavioral Health Crisis Line at 1-800-849-6127 if you or someone you know needs help in a crisis. Our trained professionals are available to take your call 24 hours a day, seven days a week.

If you are hearing impaired, call Relay NC at 711.

Alert
If you or someone you know needs immediate medical attention or is experiencing a life-threatening situation, call 911.

If you’d like to get help in person, visit one of our Walk-In Centers.

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member and Recipient Services Line at
1-800-962-9003.

Member and Recipient Service Line

For general information or help with a question or complaint.

1-800-962-9003 or TTY 711

7 a.m. – 6 p.m., Monday – Saturday, including holidays

member.services@vayahealth.com

Behavioral Health Crisis Line

For anyone living in our region who needs crisis help or support.

1-800-849-6127 or TTY 711

24 hours a day, seven days a week, including holidays

For Vaya Total Care (Medicaid Tailored Plan) Inquiries

Nurse Advice Line

For help with physical health questions and concerns.

24 hours a day, seven days a week, including holidays

Pharmacy Service Line

For help with questions about pharmacy benefits.

1-800-540-6083

7 a.m. – 6 p.m., Monday – Saturday, including holidays

Non-Emergency Medical Transportation (NEMT)

To make a reservation with Modivcare for transportation services.

1-888-621-2084 or TTY 1-866-288-3133

7 a.m. – 6 p.m., Monday – Saturday

Avesis Customer Service Line

To get information about vision services.

1-866-889-4457

Additional Contact Information

Business Calls and General Inquiries

For general information or help with a question or complaint.

1-800-893-6246

8:30 a.m. – 5 p.m., Monday – Friday

Provider Support Service Line

1-866-990-9712

7 a.m. – 6 p.m., Monday – Saturday, including holidays

provider.info@vayahealth.com

Legal Inquiries (Office of General Counsel)

For assistance with legal inquiries, legal documents, subpoenas, public record requests, or other requests related to legal or compliance issues.

1-800-893-6246, ext. 5280

legalandcompliance@vayahealth.com

Fax: 828-252-9584

200 Ridgefield Court, Suite 218, Asheville, NC 28806

Vaya Health Confidential Compliance

To report fraud and abuse.

1-866-916-4255

24 hours a day, seven days a week, including holidays

legalandcompliance@vayahealth.com

Submit your concern anonymously via EthicsPoint.

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