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Vaya Total Care
Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan
Medicaid Services
For Medicaid Beneficiaries in NC with serious behavioral health, I/DD, or TBI conditions.
How to Access Services
Find a Provider
Member Rights and Responsibilities
Member Handbook
How to File a Grievance
Member Appeals
State-Funded Services
Residents in NC with no insurance, or not enough insurance, with behavioral health needs.
Access to Care
Find a Provider
Recipient Handbook
Recipient Rights and Responsibilities
How to File a Complaint
Recipient Appeals
Vaya Total Care Questions and Answers
NC Medicaid Direct
NC Medicaid Direct
NC Medicaid Direct Services
For Medicaid beneficiaries not enrolled in a health plan and have a mental health disorder, substance use disorder, I/DD, or TBI.
Member Handbook
How to Access Services
Find a Provider
Appeals
Grievances
Special Programs and Supports
Member Rights and Responsibilities
Member and Recipient Service Line:
1-800-962-9003
(Mon-Sat, 7 a.m. to 6 p.m.)
Understanding the Plan
Learn about the NC Medicaid Direct plan, benefits, and your rights.
View Member Handbook
Benefits and Services
1915(i) Services
Care Management
Person-Centered Planning
Housing Initiatives
Transitions to Community Living
Money Follows the Person
Transportation Assistance
Improve Your Wellness
Women’s Health
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Child and Family Wellness
EPSDT
Vaya Total Care Perks
Pharmacy
Pharmacy Lock-in Program
Medication Search
Physical Health
Vaccinations
Tobacco Cessation
Mental Health
Take a Screening
Substance Use Disorders
Substance Use Recovery
Opioid Misuse Prevention and Treatment
Intellectual/Developmental Disabilities
NC Innovations Waiver and Registry of Unmet Needs
Innovations Member and Family Handbook
Individual and Family Directed Services
Microenterprise Directory
Care Management
Care Managers help members create a personalized care plan based on their individual needs to give them more control over their health and wellness.
Learn more
About Care Management
Get Help
Crisis Help
Walk-in Centers
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Local Resources
Healthy Opportunities
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Family Partners
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For Youth and Families
Ombudsman Program
Take a Screening
Events Calendar
Education and Training
Crisis Intervention Team (CIT) Training
Advance Directives
Emergency and Disaster
Hurricane Helene Recovery
Local Resources
Explore resources like walk-in centers, community resources, or general health and wellness content. Explore free or low-cost resources related to housing, work, transportation, food, and other social supports in your area that you can use.
Find support in your area
About
Get to Know Vaya
News and Stories
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Governance
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Leadership
Committees
Consumer and Family Advisory Committee (CFAC)
Human Rights Committee (HRC)
Long-Term Services and Supports Member Advisory Committee (LTSS MAC)
NC Innovations Stakeholders
Contact
Need help?
Call our Member and Recipient Service Line at 1-800-962-9003 to check eligibility and access available services. We’re eager to help you receive the care you need.
Call our Member and Recipient Service Line
Contact Us
Member and Recipient Service Line:
1-800-962-9003
(Mon.-Sat., 7 a.m. – 6 p.m.)
Behavioral Health Crisis Line:
1-800-849-6127
(24 hours a day, 7 days a week)
Pharmacy Service Line:
1-800-540-6083
Nurse Line:
1-800-290-1623
Provider Support Line:
1-866-990-9712
General Inquiries:
1-800-893-6246
Vaya Health Confidential Compliance
(Fraud, Waste and Abuse)
24-hour hotline:
1-866-916-4255
Report fraud, waste, and abuse via EthicsPoint
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Vaya Offices
Provider Central
Find A Provider
Careers
Member and Recipient Portal
Behavioral Health Crisis
1-800-849-6127
24 hr
Member & Recipient Line
1-800-962-9003
Mon-Sat, 7a-6p
Vaya Health
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